Buku
MEDICAL/SURGICA INPATIENT UNITS & INTENSIVE CARE NURSING UNITS
VA operates the nation’s largest healthcare system with over 5.5 million patients a year. While veterans’ health
care needs are often similar to the general population, they are also different in signifiant ways. For example,
veterans can suffer from a higher prevalence of disabilities from traumatic injuries, post-traumatic stress
disorder (PTSD) and neurological disorders. To respond to these needs, VA is in the process of developing and
integrating a care delivery model focused on patient centered care specifially as it applies to veterans. This
mirrors general trends in healthcare where patient centered care is part of a major understanding of how best
to enhance healing and support better outcomes. To integrate knowledge derived from other industry efforts,
VA is working with Planetree as a partner. Planetree’s efforts are helping to lead the way to personalizing,
humanizing, and demystifying the healthcare experience for patients and their families. They bring a history of
integrating changes required to protocols and facilities to support patient centered care
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